NetroMedia | Streaming Service Provider

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Pricing
- Streaming Support Levels

Streaming Support Levels

If you need some extra help getting started, streaming or troubleshooting issues - NetroMedia has value-packed support levels designed to solve your problems quickly and easily.

Our Bronze Support Level is included with all paying accounts, and should provide you with enough tools to get started easily. With our Silver, Gold and Platinum Support Levels you can get assistance from top-level technicians in solving and troubleshooting complex problems.

Included

$49 / mo
$499 / yr

$229 / mo
$2,299 / yr

$429 / mo
$4,299 / yr

Bronze - Support Level 1

Online chat and email support.

Access to self-service portal and online cases.

Access to NetroMedia's streaming Knowledge Base.

Direct access to personal account manager.

Bronze Service Level details:

Bronze Support Level is included in the following programs:
Basic, Premium, Professional and Enterprise programs.
Clients who require additional support are welcome to:
Purchase a Connection Service or upgrade to Silver, Gold or Platinum.

Silver - Support Level 2

Phone Tech Support.

Account Manager + Technician conference call option.

Remote assistance options.

Help setting up and configuring service, encoder etc.

Silver Support Level details:

Silver Support Level is available to clients in the following programs:
Basic, Premium, Professional and Enterprise programs.
Clients who require additional support are welcome to:
Purchase Per-Case Support or upgrade to a Gold or Platinum level.
Silver Support Level includes all Bronze level benefits and features!
Pricing: $49 Monthly, $499 Yearly

Gold - Support Level 3

Direct access to personal technician.

Priority support.

Two technician conference call option.

Pre-production advice and guidance.

Gold Support Level details:

Gold Support Level is available to clients in the following programs:
Premium, Professional and Enterprise programs.
Clients who require additional support are welcome to:
Purchase Per-Case Support or upgrade to a Platinum service level.
Gold Support Level includes all Bronze and Silver benefits and features!
Pricing: $229 Monthly, $2,299 Yearly

Platinum - Support Level 4

Real-time updates on account status, issues etc.

Top priority support.

Third-party escalation if required.

Detailed pre-production advice and guidance.

Platinum Support Level details:

Platinum level is available to clients in the following programs:
Professional and Enterprise programs.
Clients who require additional support are welcome to:
Purchase Per-Case Support or Event Support.
Platinum level includes all Bronze, Silver & Gold benefits and features!
Pricing: $429 Monthly, $4,299 Yearly

Special Support Services

Connection Service

Initial client-side setup assistance.
Initial guidance from a streaming technician.
Separate from on-going support.
Price: $200, one-time fee.

Live Event Support

Pre-production assistance and guidance.
On-call support options.
Periodic monitoring and live updates.
Pricing: $175 / hour (notice required).

Per-Case Tech Support

If you require help troubleshooting specific problems and do not have a paying service level - per-case tech support is available.

Contact your account manager or create a case for details. Per-Case tech support is $125 / hour.